Summary of our Selling Shipping and Return Policies
We accept Paypal, Money Orders, Cashier's Checks and Credit cards. Please note that if you pay by check, there would be a significant delay of your shipment(between 2-4 weeks). We need a street address for all shipments. Please no PO Boxes. International customers are responsible for duties and taxes. If you pay with Paypal we will ship your product the within 1 business day. When paying by Credit card if your shipping address is different than your credit card address, in order to prevent fraud, we might ask for more information to be faxed to our office. FAX: 949-250-7367
All orders placed through this site or those of our company are subject to our verification process for order accuracy and payment validation authorization. For security reasons, we may contact you via email or telephone to request additional information.
In order to protect against fraudulent activity, The Atlas Store must verify the bill-to and ship-to address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file). Incorrect information will cause a delay in the processing time.
If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card's issuing bank to make them aware of the shipping address. Informing your credit card's issuing bank about your shipping address will not change any existing billing information; it will merely be temporarily listed in the bank's memo field for purchase verification only. Please understand that calling your credit card's issuing bank about an address notification may not only be necessary, but it will also speed up the verification process.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same address on file at the credit card company.
We do not charge tax on any handling fees.
We ship to all states in USA and Canada. We use UPS and USPS for all of our shipments. Free Shipping to lower 48 states!
We only use USPS for Canada and certain other locations.
We use a flat rate shipping charge for all of our items shipped.
The address must be a confirmed address. We do not ship to PO Boxes, we must have a physical street address.
For international customers, we are not responsible for duties and taxes.
For other countries please E-mail us with your full shipping address.
We do not combine shipping! Our shipping process is automated from our different warehouses.
We ship every business day in the afternoon from California (Monday - Friday, except holidays). We ship within 24 hours after clearance of payments.
Please note in order to save our trees, we do not provide an invoice with our shipments.
You can always print out your invoice from our website.
Refunds & Returns
Refund will be given as exchange for other items only.If an item is found defective on arrival (DOA) and cannot be replaced, then we will negotiate with Customer. If the item is found defective on arrival, item must be reported within 7 days and returned to us within 14 days, customers are responsible for return shipping fees.
Please note that we will charge a 20% re-stocking fee for all items returned and exchanged.We do not cover fees incurred from cancelled orders without contact in a 24 hour period therefore we will charge 10% on any orders cancelled after a 24 hour period.
Please note you can always log back into the site and get the latest status of your order.
The best way to constant us is through E-mail. We read and respond to E-mails every day. Due to the number of E-mails and responses we try to answer all e-mails within 2 days of receiving them. We never close for business, but we are slower during the weekends and holidays.
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